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The clear stuff

Delete your account

You can delete your Catmi account yourself, from the app or the web app, in under a minute. This page explains where the option is and what happens to your data.

Effective 3 September 2026

1. Delete from the app

  1. Open Catmi and go to the You tab.
  2. Scroll to the bottom and tap Delete account.
  3. Confirm. You are signed out on every device and the deletion runs right away.

The same option is at the bottom of the You tab in the web app at app.catmi.app, if you no longer have the app installed.

2. What gets deleted

Deleting your account permanently removes:

  • your account, sign-in methods, and sessions;
  • your profile, goals, and targets;
  • your food diary, saved meals, custom foods, and meal photos;
  • coach conversations, attachments, and everything the coach remembered about you;
  • synced health data and weigh-ins;
  • sharing links, invites, and other people's access to your diary; and
  • your push devices and AI usage records.

One exception: if a partner logged meals into their own diary from something you shared, those entries stay in their diary, without your name on them.

Deletion cannot be undone. If you come back later, you start from scratch.

Deleting your account does not cancel a subscription. Cancel it in your App Store or Google Play subscription settings first, or the store keeps charging you.

For safety, deletion only works from a session you signed into within the last day. If the app asks you to sign in again, do that and retry.

3. What we keep

A few records stay after deletion because we need them to run the service or meet legal obligations:

  • the consent audit trail (who shared what with whom, and when), with your account id but no profile;
  • subscription and purchase events from the app stores and our billing provider, kept for accounting; and
  • aggregated, anonymous statistics such as community nutrition data that no longer point back to you.

Analytics and diagnostic events already sent to our providers age out under their own retention windows. Backups are rotated on a fixed schedule and are not restored per user.

4. Need help?

If you can't sign in, or want to delete only part of your data instead of the whole account, email hello@catmi.app from the address on your account. We may ask you to verify it before we act.